Privacy Policy

Please note: this document is provided for transparency and is not legal advice. It uses placeholders where final business details are still to be confirmed. Solara Hurghada should have these terms reviewed by a qualified legal professional, and tailored to its final operations, before publication.

1. Who we are

Solara Hurghada (“we”, “us”, “our”) coordinates premium tourism experiences in Hurghada, Egypt, including excursions, boat trips, Orange Bay days, desert safaris, airport transfers, wellness sessions and private concierge planning. The entity responsible for your personal data (the data controller) is [Company Legal Name / Registered Entity], [Registered business address, Hurghada, Red Sea Governorate, Egypt].

This policy is written with both the Egyptian Personal Data Protection Law No. 151 of 2020 and the privacy expectations of international visitors (including GDPR principles for visitors from the EU and UK) in mind.

2. The information we collect

We only collect what we need to respond to you and to plan and deliver your experience. This may include:

• Contact details: your name, email address and phone or WhatsApp number.
• Booking details: travel dates, number of guests, the experiences you are interested in, private or shared preference, and any special requests.
• Health and safety information that you choose to share when it is relevant to an activity (for example mobility needs, dietary requirements or medical considerations for diving).
• Messages you send us by form, email or WhatsApp.
• Technical and usage data such as device type, browser, approximate location and how you use the website, collected through cookies and similar technologies (see our Cookie Policy).

We do not knowingly collect more sensitive data than is necessary, and we ask that you share health information only where it helps us keep you safe.

3. Why we use your information

• To respond to your enquiries and prepare quotes or itineraries.
• To confirm, coordinate and deliver the experiences you book, including with our suppliers.
• To keep you informed about your booking and to provide concierge support.
• To improve our website, services and customer care.
• To meet legal, tax and safety obligations.
• Where you have agreed, to send you relevant offers and travel inspiration.

4. Our legal basis for using your data

Depending on the situation, we rely on one or more of the following:

• Your consent, for example for marketing messages and non-essential cookies. You can withdraw consent at any time.
• Performance of a contract, to arrange and deliver an experience you have requested.
• Our legitimate interests, to run and improve our business in a way that respects your rights.
• Legal obligations, where the law requires us to keep or share certain records.

Where the Egyptian Personal Data Protection Law applies, we process personal data on the lawful grounds it recognises, including your consent.

5. Cookies and tracking

We use cookies to keep the website working and, with your consent, to understand how it is used and to support marketing. Analytics and marketing technologies are not loaded until you allow them. You can review categories and change your choices at any time. Full detail is in our Cookie Policy.

6. When we share your information

We never sell your personal data. We share it only when needed, and only with parties who are expected to protect it:

• Experience suppliers and operators (for example boat crews, dive centres, transfer drivers and venues), with only the details required to deliver your booking.
• Trusted service providers that help us run the website and communicate with you.
• Authorities or advisors where we are legally required to do so, or to protect our rights and the safety of guests.

7. International visitors and transfers

Our services are delivered in Egypt, and your information is processed here. If you contact us from the EU, the UK or elsewhere, your data may be transferred to and stored in Egypt. Where required, we take steps so that your data continues to be handled with an appropriate level of protection. [Confirm any specific transfer safeguards with your legal advisor.]

8. How long we keep your information

We keep personal data only for as long as needed for the purposes above, including to honour bookings, resolve queries and meet legal and accounting obligations, after which it is deleted or anonymised. [Confirm specific retention periods with your advisor.]

9. Your rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, where there is no overriding reason to keep it.
• Object to or restrict certain processing.
• Withdraw consent at any time, without affecting processing already carried out.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us using the details in section 12.

10. How we protect your data

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take your privacy seriously.

11. Children

Our website and booking process are intended for adults. We do not knowingly collect data from children without the involvement of a parent or guardian, who books and travels on their behalf.

12. Contact us

For any privacy question or request, contact us at hello@solararedseatours.com, or write to [Company Legal Name / Registered Entity], [Registered business address, Hurghada, Red Sea Governorate, Egypt]. You can also reach us by phone or WhatsApp at [+20 1X XXX XXXX].

13. Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the “Last updated” date shown above.